I was very pleased.” OperationsĪlmost overnight, Flawless’ order process became monumentally easier to handle. “Overall, the training provided for the system is excellent and makes getting set up pretty simple. But this rocketed up to over 99% almost overnight with Veeqo. But Veeqo’s implementation staff were fantastic and even made themselves available late at night to help correct the problem.”įlawless were only able to fulfil 40% of their orders, due to mass multichannel overselling. “We had a stock control issue that ended up being completely our fault. And was even impressed with the implementation and set up process. Peter signed Flawless up for Veeqo right away. The vast majority are now shipped out the same day.” “Accuracy of orders has improved immeasurably. He took us through a demo and it became clear very quickly that Veeqo would be the best solution for us.” “But Mike in sales was so dedicated and easy to get hold of. “We looked at several options and I suppose my biggest concern was that I’d never really heard of Veeqo before,” admitted Peter. And Flawless quickly started looking for an automated solution. “In the end, we’d just have to refund some of them and lose out on the sale completely.” A Breath of Fresh AirĪll this led to the realisation that something had to change. “Sometimes orders would be sat on my desk for 5-6 days because I couldn’t get a response from the customer,” explained Peter. And Peter wasting hours every day contacting customers to rectify everything. Something would sell on Amazon and then again a few minutes later on our website before anyone had a chance to update stock levels.”įlawless are the UK’s biggest distributor of vape products and accessories while also supplying vape shops all around the world.Īll leaving Flawless with a huge overselling problem. “Around 60 to 70% of our orders couldn’t be fulfilled. “We effectively just weren’t managing anything at all. “I think back to how we managed all our orders back then and just cringe,” said boss Peter Sherriff. But with sales coming in from so many different places every single day, it was becoming nigh on impossible to manage everything. Business was great for Flawless Vape in 2017 – with orders rolling in from a variety of different stores and marketplaces.
2 Comments
7/24/2023 05:46:46 am
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6/25/2024 10:50:22 pm
I love trying new vape mods and gadgets.
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